Shipping policy

Processing, Activation and Delivery Times
a. Xdiag makes reasonable efforts to process, activate, and deliver orders as quickly as possible. However, all delivery and activation times are estimates only and are not guaranteed.
b. Processing, activation, verification, flashing, configuration, support responses, and delivery may be delayed due to high order volumes, weekends, public holidays, supplier delays, technical issues, internet outages, manufacturer restrictions, staff illness, staff absence, force majeure events, or other circumstances beyond the reasonable control of Xdiag.
c. Customers acknowledge that occasional delays may occur and agree that such delays shall not constitute grounds for cancellation, refund, chargeback, dispute, compensation, or claims for damages.
d. Xdiag shall not be liable for any loss, inconvenience, business interruption, vehicle downtime, missed appointments, lost profits, or other damages resulting from delayed processing, activation, support, shipment, or delivery.
e. Estimated delivery times displayed on the Website, advertisements, emails, or provided by support personnel are provided in good faith and are not guaranteed delivery commitments.


Payment
a. All payments are processed through secure third-party payment gateways. We use Stripe and PayPal as payment processors. CodeShift d.o.o. does not store or have direct access to your full credit card information.
b. By completing a purchase, you authorize the selected payment processor to securely process payment on behalf of CodeShift d.o.o.

Digital Delivery & Refund Policy
a. All software licenses, activations, subscriptions, and digital codes are delivered electronically via email or through your customer account.
b. Due to the nature of digital goods and services, refunds are not available once a license, subscription, activation, or digital content has been accessed, activated, downloaded, registered, or used.
c. By placing an order, you expressly consent to immediate digital delivery and acknowledge that you lose your statutory right of withdrawal once the digital service or license has been accessed, activated, downloaded, or used.
d. Customer activity logs, IP logs, activation timestamps, device verification data, download history, and access records may be stored and used as evidence in cases involving fraud investigations, unauthorized claims, payment disputes, chargebacks, or abuse of digital services.
e. Customers agree to contact our support team first in order to resolve any technical or service-related issue before initiating a payment dispute, chargeback, or claim with their bank or payment provider.
f. Certain software products and diagnostic services are officially supported only on compatible Android devices running Android versions 7 to 13. Application additionally require devices with 32-bit application support, compatible CPU architecture, and sufficient hardware compatibility. Customers are solely responsible for verifying device compatibility and technical requirements before purchase.
g. Certain hardware devices may require specific firmware, boot files, flashing procedures, modifications, or configuration before they can be used with the purchased software or subscription. The customer is solely responsible for verifying compatibility and device readiness before placing an order.
h. Free compatibility verification and pre-purchase testing assistance are available upon request. Customers are encouraged to contact support before purchasing if they are unsure whether their device is compatible.
i. By completing a purchase, the customer confirms that they have verified their device model, firmware version, serial number, hardware compatibility, and flashing status prior to purchase.
j. The customer’s lack of technical knowledge, experience, software installation skills, flashing skills, or inability to perform required procedures shall not constitute grounds for cancellation, refund, chargeback, dispute, or claim.
k. Any flashing, firmware modification, boot file installation, software modification, or device preparation is performed entirely at the customer’s own risk.
l. Refusal to follow troubleshooting instructions, refusal to provide requested screenshots, serial numbers, log files, videos, or diagnostic information shall not constitute grounds for a refund.
m. Digital licenses, subscriptions, activations, and software services are considered fully delivered once assigned, activated, registered, generated, or linked to a device serial number, user account, or customer profile, regardless of whether the customer completed installation or setup.
n. Customers who do not possess the technical knowledge, equipment, or experience required to prepare, flash, configure, or modify their device may request a paid device preparation and flashing service, where available.
o. The availability of such services does not transfer responsibility for compatibility verification to Xdiag. Customers remain responsible for confirming hardware compatibility before purchasing any license, subscription, activation, or digital service.
p. Failure to utilize available compatibility verification, testing assistance, or optional flashing services shall not constitute grounds for cancellation, refund, chargeback, or dispute.
q. Xdiag does not guarantee compatibility with devices that have been previously modified, flashed, repaired, unlocked, rooted, cloned, or altered by third parties.
r. The customer acknowledges that diagnostic software may require firmware modifications, flashing procedures, boot file installation, account configuration, or hardware preparation which are outside the control of Xdiag. Any inability to perform such procedures shall not be considered a defect of the product or service.
s. Licenses and subscriptions are assigned to the serial number, user account, or device specified by the customer at the time of purchase and cannot be transferred, exchanged, reassigned, or refunded after activation or assignment.
t. Customers are responsible for maintaining backups of their device, firmware, software, configuration, and personal data before performing any installation, update, flashing procedure, or modification.
u. Xdiag shall not be responsible for any loss of data, loss of functionality, device malfunction, temporary unavailability, or damage resulting from improper installation, flashing, modification, misuse, third-party software, or failure to follow provided instructions.
v. Software compatibility, available functions, vehicle coverage, coding capabilities, special functions, and manufacturer-specific features may vary depending on hardware version, firmware version, software version, vehicle model, vehicle year, region, and manufacturer restrictions.
w. Certain functions may require an active internet connection, manufacturer authorization, online services, or third-party servers which are outside the control of Xdiag.
x. Xdiag does not guarantee availability of manufacturer online services, security gateway access, coding functions, cloud services, or third-party platforms that may be modified, restricted, suspended, or discontinued by their respective owners.
y. Customers are responsible for complying with all local laws and regulations regarding the use of diagnostic, coding, programming, immobilizer, security gateway, and vehicle configuration functions.
z. Any abuse of the software, account sharing, unauthorized redistribution, resale, credential sharing, reverse engineering, or fraudulent activity may result in immediate suspension or termination of the service without refund.